Now Accepting Clients 1:1 Personal Training Sessions!
Lash Extension Policies
**AS OF APRIL 1, 2020, ALL CLIENTS ARE REQUIRED TO PLACE A CREDIT CARD ON FILE, WHEN SCHEDULING AN APPOINTMENT**
Our time is very valuable. To ensure I can provide the best look possible please arrive on time to your appointments. In the event I (JessieD) am running behind schedule, you will receive your full-service time. If you are late for your appointment, I will accomplish what I can in the time allotted. In the event you will be tardy, please notify me via text message.
In the event you need to cancel or reschedule your appointment I ask you to notify me no less than **24 hours in advance.
-IN THE EVENT THE APPOINTMENT IS CANCELLED THE SAME DAY, I RESERVE THE RIGHT TO CHARGE 100% OF THE SCHEDULED SERVICE COST.
-IN THE EVENT YOU DO NOT SHOW UP FOR THE SCHEDULED APPOINTMENT, I RESERVE THE RIGHT TO CHARGE 100% OFF THE SCHEDULED SERVICE COST.
-ALL CANCELLATION FEES MUST BE PAID BEFORE THE CLOSE OF BUSINESS PRIOR TO SCHEDULING ANOTHER APPOINTMENT. IF THE CANCELLATION/NO SHOW FEE IS NOT PAID, NO OTHER APPOINTMENTS WILL BE SCHEDULED.
**ALL NEW CLIENTS ARE REQUIRED TO PAY A DEPOSIT. THIS INCLUDES TRANSFER FILLS**
I do not offer refunds; however I am more than willing to address any concerns you may have.
The satisfaction of my clients is of my highest priority! I offer prompt solutions to any problems or concerns that may arise. If you are experiencing a reaction or premature lash shedding, please notify me of said concern no later than three business days after the initial lash application.
Skincare Policies
**Please read prior to scheduling a service.**
LATE ARRIVALS
It is best to arrive 10 minutes before your scheduled start time. If you arrive later than the scheduled start time we still have to end your treatment on the initial scheduled end time. Please keep in mind that you will be charged for the cost of the initial scheduled appointment. In order to get the most of your treatments by us, please be on time!
CANCELLATIONS/RESCHEDULING
Your appointment is very important to us. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hours notice prior to your scheduled appointment time for cancellations or rescheduling of appointments.
ALL “NO SHOWS” WILL BE CHARGED 100% OF THE RESERVED SERVICE AMOUNT.
SICK OR FEELING UNWELL
If you are sick or under the weather, please let us know so we can reschedule your appointment. Getting a facial while sick is not recommended and in some cases can make you feel worse.
INCLEMENT WEATHER POLICY
JessieD Creations LLC standard policy is that appointments canceled with less than 24-hours notice incur a cancellation fee. During the winter months, we are willing to make an exception to that rule. If the metro area is under a winter weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule within the 24-hour window at no charge.
PAYMENT POLICY
A valid credit card number is required at the time of booking. Full payments is due at time of service. If you choose to use an alternate form of payment at the time of your appointment, you may do so. We accept cash, Visa, MasterCard, American Express, and Discover cards. We do not accept personal checks.
MEDICAL CONDITIONS
Please advise us at time of booking of any health conditions, allergies, injuries, recent surgeries, pregnancy or special needs which may affect your services.
Some treatments are not recommended for guests who have certain conditions. For your safety we require a doctor’s clearance before beginning treatment, particularly in the face of the following conditions:
• Cancer
• Cardiovascular conditions, including high or low blood pressure
• Swollen or painful lymph nodes
• Undiagnosed skin rash or thrombosis
• New injury of any kind
• Open sores
• Arthritis (osteo- or rheumatoid)
• Diabetes
• Blood Disorder and Disease
Individuals prescribed Accutane ( Isotretinoin Therapy) must wait 6-12 months after completion of the prescription before any facial treatment can be performed.
REFUNDS
Unfortunately, skin care products, spa services and gift cards/certificates are non-refundable.
PERSONAL BELONGINGS
Please leave all jewelry and valuable items at home. JessieD Creations LLC is not responsible for any lost or misplaced items.
GRATUITY
Gratuities are not included in the price of services,or packages. Gratuities are graciously accepted by spa personnel. If you wish to show appreciation for a job well done or service enjoyed, gratuity can be paid via cash, or Venmo.
***As of 10/1/2021 gratuities will not be accepted via credit card. ***
QUIET ENVIRONMENT
As a courtesy to other guests, please maintain a quiet level of conversation. Cell phones and all mobile devices must be turned off or put on silent when checking in.
CHILDREN & VISITORS ACCOMPANYING THE CLIENT
Due to our limited seating and to maintain the spa’s ambiance, the spa facilities are reserved for clients only. We are unable to accommodate visitors accompanying clients in the treatment areas or the relaxation areas of the spa including those complying with our age restriction policy. For the safety of your children and the comfort of other guests, this policy is strictly enforced.
AGE REQUIREMENTS
All spa guests must be 16 years of age or older, minors must be accompanied by their parent or legal guardian.
All guests under the age of 18 must bring a signed consent form.
Thank you for your understanding and cooperation!
